Customer Service Hub & FAQ
Looking to the sideline for some guidance from your manager? You’ve come to the right place. Our Customer Service Hub will get you all sorted and sent in the right direction. Take a scroll through each section below to see if we can’t help solve your issue. If you can’t find what you’re looking for, your question is time-sensitive or you’re just looking for a friendly chat, feel free to give our customer service line a call at the number below.
COVID-19 IMPACT: CARRIER DELIVERY DELAYS
We’re working hard to fulfill orders quickly, but please know that some deliveries may take longer than expected to arrive due to ongoing shipping carrier delays.
In addition to delivery delays, the updating of carrier tracking information and delivery status may be delayed. If you have received a shipping confirmation from us, rest assured your package is on its way.
Collapsible content
Returns
For the full skinny on all of our returns information – including how to ship back to us, our FREE footwear return policy and more, visit our Returns Policy Page.
Shipping Information
For the full skinny on all of our shipping information – including rates, domestic and international information as well as details on preorders, backorders and special orders, visit our Shipping Policy Page.
Team Orders
Get your whole squad outfitted with ease. All the details on Mazzive Klo Team Orders await you below.
Non-Customized Orders
If you’re bulk ordering just plain old jerseys, it’s quite simple.
Go to the Teamwear department and select the jersey that you would like. You will notice price breaks for various quantities, and you can place a standard order in those and automatically receive bulk discounts. No extra steps to take or hoops to jump through.
Pricing: Standard and Volume
STANDARD PRICING
All prices you see on our site are listed as Singapore Dollars. If you are ordering from outside the Singapore, please take this into account as you shop.
VOLUME PRICING
Buying in bulk is fairly easy here at Mazzive Klo. We have bulk discounts that apply automatically when you adjust the quantity of your order on the product page. No extra effort for you, just pick your quantity and hit check out.
Terms, Conditions & Legal
Do you have a page where I can wade through complex legal jargon?
Only because you asked nicely. Our Terms and Conditions page has all the fine print you can handle.